Bot connected but not replying

Everything shows connected, but customers get no answer.

1. 1 Check the bot and the channel are switched on.
2. 2 Open Bot Health and refresh the status.
3. 3 Look at Message Logs to see whether the message arrived and what stopped the reply.
4. 4 Check the conversation is not in Human mode; if it is, choose Resume AI.
5. 5 Check your plan limits have not been used up.

More in Troubleshooting

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