Knowledge not found

The bot says it does not know something you wrote down.

1. 1 Confirm the information is saved in Knowledge, not just typed in.
2. 2 Use Preview to see what the AI receives.
3. 3 Write the answer in the words customers use.
4. 4 Check Unanswered Questions for similar questions.

More in Troubleshooting

• Bot connected but not replying
• Messenger not replying to public users
• Telegram webhook issues
• Voice reply problems

Still stuck? Contact us.