Human handoff

The AI can pass a conversation to a person.

1. 1 A handoff is raised when a customer asks for a human, when the AI cannot help, when staff take over, when an order payment needs checking, or when a workflow step connects to human support.
2. 2 The conversation is flagged in Inbox so you can see it needs attention.
3. 3 If Staff Notifications are set up, your team is alerted in Telegram with a link to the conversation.

More in Inbox

• Conversations
• Customers
• AI / Human mode
• Resume AI

Still stuck? Contact us.