Conversations

Read every customer conversation in one place.

1. 1 Open Inbox, then Conversations.
2. 2 Select a conversation to read the full thread across Telegram, Messenger and Web Chat.
3. 3 Conversations waiting for a person are highlighted and counted in the sidebar.

More in Inbox

• Customers
• AI / Human mode
• Human handoff
• Resume AI

Still stuck? Contact us.