About
About TorbChat AI
TorbChat AI is an AI-powered customer communication platform. It answers the messages your customers already send, and keeps your team in control of the conversations that need a person.
What TorbChat AI does
AI customer communication
Replies to customers in your business's tone, using the knowledge you give it.
Multi-channel messaging
Telegram, Facebook Messenger and a Web Chat widget for your website, in one inbox.
Business Knowledge
Write it, upload documents, or import products and services. The AI answers from what you provide.
Workflows
Trigger phrases that send a fixed text, file, image or voice reply every time.
Human handoff
Your team can take over any conversation, get alerted in Telegram, and hand it back to the AI.
Analytics
See conversations, customers, AI usage, and the questions the bot could not answer.
Our mission
Help businesses respond faster, serve customers better, and manage conversations from one place.
How it works
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1
Connect a channel
Link Telegram, Messenger or Web Chat.
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2
Add business knowledge
Describe your business, upload documents, add products.
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3
Configure the AI
Set its personality, reply length and voice.
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4
Automate common requests
Create workflows for the questions you answer every day.
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5
Hand over when needed
Staff take over a conversation and resume the AI afterwards.
Built for businesses
Any business that talks to customers in chat.