Answer
Automate customer questions using your business knowledge.
Why businesses choose AI chatbots
Reply instantly. Capture more leads. Grow 24/7.
Answer customers around the clock, automate repetitive questions, and turn more conversations into sales—all while saving your team time.
Built for teams that manage customer conversations every day.
- Telegram
- Messenger
- Web Chat
Product
One platform for every customer conversation.
AI Knowledge
Unified Inbox
Smart Responses
Pipelines
Inbox
Amara K.
Do you deliver on weekends?
Daniel O.
Can I change my order?
Web visitor
What are your prices?
Lina M.
Thanks, booked!
Do you deliver on weekends?
Yes — we deliver Saturday 9am–4pm. Want me to book a slot for you?
Yes please, Saturday morning.
Done. Your delivery is booked for Saturday, 10:00.
AI is handling this conversation
Context
Answered from
Delivery policy
Pipeline stage
Booking confirmed
Language
English
Solutions
Answer. Engage. Convert.
Engage
Talk to customers across multiple channels.
Convert
Move conversations into leads, orders, bookings and sales.
Channels
Meet customers where they already are.
Telegram
Connected
Coming soon
Messenger
Coming soon
Web Chat
Coming soon
Coming soon
TikTok
Coming soon
SMS
Coming soon
AI Knowledge
Your AI should know your business.
Upload documents, add FAQs, products and business information. TorbChat AI uses that knowledge to answer customers accurately.
- Documents, FAQs and product catalogues in one place
- Answers grounded in what you actually published
- Update once — every channel stays in sync
Knowledge
+ Add source
Document
Delivery & returns policy.pdf
12 pages · Active
FAQ
What are your opening hours?
Mon–Sat, 9am–6pm
Product
Signature gift box
In stock · 3 options
Business
About us & contact details
Updated 2 days ago
Latest answer used Delivery & returns policy.pdf
Automation
From question to action.
- 1 Customer asks
- 2 AI understands
- 3 Knowledge answers
- 4 Flow runs
- 5 Pipeline updates
- 6 Staff steps in when needed
Voice
Text when they type.
Voice when they speak.
Voice messages can be transcribed, answered using the same knowledge, and returned using the configured voice provider.
Ready to turn conversations into customers?
Start building your AI customer assistant with TorbChat AI.